Privacy Policy
Prepared: 10 August 2026
This Privacy Policy explains how Shine Solar Power Limited handles personal data in connection with its website, enquiries, quotations, installations and aftercare services.
1. Who we are and how to contact us
Shine Solar Power Limited (we, us and our) is the controller of the personal data described in this notice.
Our contact address is Corinthian House, Crossways Business Park, 51 Galleon Boulevard, Dartford, DA2 6QE.
Our company number is 15140881 and our ICO registration number is ZB661096. For privacy questions, requests to exercise your data-protection rights, or to withdraw marketing consent, contact us at accounts@shine-solar.co.uk. We have not appointed a Data Protection Officer.
2. Personal data we collect
We may collect contact and enquiry information, including your name, address, postcode, email address, telephone number, property details, energy-use information and the message you send us.
Where you request a survey, quotation, installation or aftercare, we may collect information needed to design, supply, install, commission and support your system. This can include survey records, photographs of your property, system specifications, communications, payment and invoice information, warranties, commissioning documentation, complaints and service records.
We may collect technical information when you use our website, such as IP address, browser and device information, pages viewed, referring source and cookie identifiers. The information collected depends on the choices you make through the cookie banner.
3. How we use your data and our lawful bases
We use your data to respond to your enquiry and arrange surveys, prepare quotations and system designs, supply and install products and services, manage payments, fulfil warranties and aftercare, resolve complaints and meet legal, certification, insurance, tax and regulatory obligations.
We normally rely on taking steps at your request before entering into a contract, performing a contract with you, our legitimate interests in running and improving our business and website, and complying with legal obligations. We rely on consent where required, including for non-essential cookies and, where applicable, electronic marketing.
We may use your contact details to send relevant marketing only where permitted by law. Where we rely on consent, you can withdraw it at any time. Marketing preferences are not a condition of receiving a quotation, installation or support.
4. Who we share data with
We may share personal data with carefully selected suppliers that support our services, such as installation contractors, product manufacturers and distributors, certification and consumer-code bodies, insurers and warranty providers, finance providers where you ask to explore finance, payment providers, IT and website hosting providers, CRM and communications providers, professional advisers and public authorities where required by law.
Shine Solar Power Limited – Website legal pack Page 2We require service providers to protect personal data and use it only for authorised purposes. Before publication, replace this category-based wording with the names of the actual website, CRM, analytics, email, finance and hosting providers used.
5. International transfers
Some service providers may process personal data outside the UK. Where that happens, we will use an appropriate safeguard required by UK data-protection law, such as an adequacy regulation or approved contractual safeguards.
6. How long we keep data
We keep data only for as long as necessary for the purpose for which it was collected, including to provide services, manage warranties, respond to complaints and meet legal or regulatory obligations. We may retain contract, installation, warranty and tax records for the period required or reasonably necessary for those purposes.
Before publication, insert your approved retention schedule for enquiries, unsuccessful quotations, customer/project records, marketing records, finance referrals, CCTV if used, and website analytics.
7. Your rights
Subject to the conditions and limits in data-protection law, you can ask for access to your personal data, correction of inaccurate data, deletion, restriction of processing, objection to processing based on legitimate interests, and portability of data you provided to us where applicable. You can also withdraw consent at any time where we rely on consent.
To make a request, contact us using the details above. We may need to verify your identity before acting on your request. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.
8. Security and changes to this notice
We use appropriate organisational and technical measures to protect personal data. No system can guarantee absolute security, but we work to reduce the risk of unauthorised access, loss, misuse or disclosure.
We may update this notice from time to time. The current version will be published on our website and will show its effective date.
